How a 6-Provider Florida Dermatology Practice Eliminated Patient Quote Disputes

Before DermEstimator

• The practice had 6 providers including 2 Mohs surgeons. Front desk staff were using a combination of a printed fee schedule, a calculator app, and asking the billing department — often with a patient standing at the window.
• Mohs cases were especially problematic: front desk had no reliable way to estimate multi-stage procedures because they didn't know how the MPPR applied — or didn't apply — to add-on codes like 17312 and 17314.
• Patients were regularly getting bills higher than their verbal quote, leading to complaints, disputes, and one formal No Surprises Act dispute filed against the practice.

After DermEstimator

• Front desk staff can run any estimate — including complex multi-procedure Mohs cases — in under 60 seconds, with no billing department involvement.
• MPPR is applied automatically. Add-on codes 17312 and 17314 correctly display at 100% — no manual lookups, no guesswork.
• Good Faith Estimate documents are generated with one click, with all required No Surprises Act language locked in and ready to hand the patient.
• Zero formal NSA disputes since implementation.